Course curriculum

    1. Segment 1 - Meet Your Instructor

    2. Segment 2 - What is Active Listening?

    3. Segment 3 - Connecting Through Empathetic Listening

    4. Segment 4 - The Power of Silence and Pauses

    5. Segment 5 - The Insights Gained Through Open-Ended Questions

    6. Segment 6 - Identifying Multiple Perspectives Using Reflective Listening

    1. Segment 7 - Improving Your Emotional Awareness During Everyday Conversations

    2. Segment 8 - Building Rapport Through Emotional Intelligence

    3. Segment 9 - Practicing Self-Awareness Through Emotional Regulation

    4. Segment 10 - Overcoming Cognitive Biases Using Non-Judgmental Listening

    1. Segment 11 - Analyzing Key Indicators of Body Language

    2. Segment 12 - Identifying the Importance of Eye Contact in Communication Exchanges

    3. Segment 13 - Applying Cultural Nuances in Nonverbal Communication

    4. Segment 14 - Applying Non-Verbal Cues Through Active Listening

    1. Segment 15 - Utilizing the Power of Conflict Resolution

    2. Segment 16 - Maintaining Composure During Emotional Conversations

    3. Segment 17 - Engaging in Reflecting Listening During Disagreements

    1. Segment 18 - Identifying Cultural Differences That Impact Norms and Values

    2. Segment 19 - Adapting Active Listening Techniques Across Cultures

    3. Segment 20 - Connecting with Global Audiences Using Active Listening

    4. Segment 21 - Conclusion and Takeaways

About this course

  • Free
  • 21 lessons
  • 2 hours of video content

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