Course curriculum

    1. Segment 00 - Reading : Welcome to the Course: Course Overview

    2. Segment 01 - Introduction and Welcome

    3. Segment 02 - Introduction to ServiceNow

    4. Segment 03 - Navigating the ServiceNow UI

    5. Segment 04- ITSM Overview in ServiceNow

    6. Segment 05 - Reading: ITSM Best Practices as Per the ITIL Framework

    7. Segment 06 - Hands-On-Learning: Navigating the ServiceNow Platform Like a Pro

    1. Segment 07 - Managing Incidents in ServiceNow

    2. Segment 08 - Problem Management in ServiceNow

    3. Segment 09 - Service Request Management and Fulfillment in ServiceNow

    4. Segment 10 - Knowledge Management in ServiceNow

    5. Segment 11 - Reading : ServiceNow ITSM

    6. Segment 12 - Hands-On-Learning: Resolving an IT Issue from End User to Agent

    1. Segment 13 - Managing Change Requests using ServiceNow

    2. Segment 14 - Introduction to the ServiceNow CMDB

    3. Segment 15 - Hands-On-Learning: Managing a Change Request and CMDB Association

    4. Segment 16 - Reading : ServiceNow CMDB Documentation

    1. Segment 17 - Customizing Forms _ Lists

    2. Segment 18 - Introduction to Flow Designer

    3. Segment 19 - Create your own reports _ Dashboards

    4. Segment 20 - Introduction to ServiceNow Scripting

    5. Segment 21 - Integrating ServiceNow with External Systems

    6. Segment 22 - Hands-On-Learning: Customizing Forms and Reporting in ServiceNow

    7. Segment 23 - Reading : Integration Capabilities of ServiceNow

    8. Segment 24 - Congratulations and Continuous Learning Journey - Update

    9. Segment 25 - Project : Optimizing IT Service Management at CloudFront Dynamics

    10. Segment 26 - Quiz : Advanced ITSM with ServiceNow: Optimizing IT Operations

About this course

  • Free
  • 27 lessons
  • 1.5 hours of video content

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