Course curriculum

    1. Segment 00 - Reading: Welcome to the Course: Course Overview

    2. Segment 01 - How to Stay Calm When Customers Explode

    3. Segment 02 - The Power of Empathy: Understanding Fact and Feeling

    4. Segment 03 - The Power of the Pause

    5. Segment 04 - When a Teammate Snaps at You-What to Say Next 

    6. Segment 05 - Quiz-Emotional Control & De-Escalation

    1. Segment 06 - How to Take Tough Feedback

    2. Segment 07 - How to Give Effective Feedback

    3. Segment 08 - Handling Personal Attacks Professionally

    4. Segment 09 - Elements of Trust

    5. Segment 10 - Disagree with Your Supervisor…Without Getting Fired

    6. Segment 11 - Quiz-Feedback & Difficult Conversations

    1. Segment 12 - Stop Gossip Before It Wrecks Your Team

    2. Segment 13 - How to Say “That’s Not Okay” When Lines Are Crossed

    3. Segment 14 - Use This 3-Part Script to Move Forward from Tough Situations

    4. Segment 15 - When You’re Wrong 

    5. Segment 16 - Navigating Team Stress

    6. Segment 17 - Advocating for Yourself

    7. Segment 18 - Quiz-Boundaries, Advocacy & Team Culture

About this course

  • Free
  • 19 lessons
  • 0.5 hours of video content

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