Course curriculum

    1. Lesson 00: Welcome to the Course: Conflict Resolution at Work For Dummies

    2. Lesson 01: How to Use This Course: Navigation, Pacing, and the Pathway Gate

    3. Lesson 02: Meet Your Toolkit: A Visual Overview of the Course Framework

    4. Lesson 03: Before You Begin: About The Self-Assessment

    5. Lesson 04: Pre-Course Conflict Resolution Readiness Diagnostic

    6. Lesson 05: Recommended Learning Path

    1. Lesson 06: Common Contributors and the Eight Steps to Resolution

    2. Lesson 07: Values, Filters, History, and the Weight of Emotion

    3. Lesson 08: Reading - The Conflict Contributors and the Values and Filters Framework

    4. Lesson 09: Practice Quiz - Check on Conflict Contributors and Perspectives

    1. Lesson 10: Culture, Team Dynamics, and the Manager's Own Role

    2. Lesson 11: Costs, Severity, and Gathering Information

    3. Lesson 12: Reading - The Cost and Severity Assessment

    4. Lesson 13: Practice Quiz - Check on Group Dynamics and Timing

    5. Lesson 14: Hands-On Learning - Conflict Assessment and Cost Case

    6. Lesson 15: Quiz - Conflict Contributors, Costs, and Timing

    1. Lesson 16: Preparing the Parties and Setting the Parameters

    2. Lesson 17: Opening the Meeting and Building a Working Agenda

    3. Lesson 18: Reading - The Preparation Pack and the Ground Rules Script

    4. Lesson 19: Practice Quiz - Check on Preparation and Openings

    1. Lesson 20: Moving from Past to Future and Negotiating on Values

    2. Lesson 21: Proposals, Settlements, and Agreements in Writing

    3. Lesson 22: Reading - The Values Negotiation Moves and the Settlement Elements

    4. Lesson 23: Practice Quiz - Check on Negotiation and Agreements

    5. Lesson 24: Hands-On Learning: Mediation Preparation Pack

    6. Lesson 25: Quiz - Mediating Between Two Employees

    1. Lesson 26: Facilitating a Conflict Meeting for a Whole Team

    2. Lesson 27: Monitoring Agreements and Reading the Environment

    3. Lesson 28: Reading - The Team Facilitation Plan and the Monitoring Signals

    4. Lesson 29: Practice Quiz - Check on Team Facilitation and Monitoring

About this course

  • Free
  • 50 lessons
  • 1.5 hours of video content

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