Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: Introduction to the Course

    3. Segment 02: Module Introduction

    4. Segment 03: Understanding the Concept and Drivers of Digital Transformation

    5. Segment 04: Strategic Context of Digital Transformation in Enterprises

    6. Segment 05: Digital Transformation and Organizational Value Creation

    1. Segment 06: Understanding Digitization

    2. Segment 07: Understanding Digitalization

    3. Segment 08: Enterprise Transformation in the Digital Context

    1. Segment 09: Digital Transformation and Competitive Dynamics

    2. Segment 10: Competitive Positioning through Digital Capabilities

    3. Segment 11: Market Dynamics in Digitally Transforming Industries

    4. Segment 12: Reading: Understanding Digital Transformation Strategy Foundations

    5. Segment 13: Hands-On-Learning: Analyzing Digital Transformation Drivers and Competitive Context

    6. Segment 14: Quiz: Impact of Digital Transformation on Industry Competition

    1. Segment 15: Module Introduction

    2. Segment 16: Foundations of Customer-Centric Transformation

    3. Segment 17: Building Customer Value in Transformation Initiatives

    4. Segment 18: Structuring Customer-Centric Transformation Frameworks

    1. Segment 19: Introduction to Value Stream Mapping in Transformation Design

    2. Segment 20: Applying Value Stream Mapping for Process Transformation

    3. Segment 21: Aligning Operating Models with Transformation Objectives

    1. Segment 22: Concept of Capability Gap Analysis

    2. Segment 23: Identifying Capability Gaps in Customer and Process Systems

    3. Segment 24: Using Gap Analysis to Inform Transformation Design

    4. Segment 25: Reading: True Customer-Centricity: An Operating Model for Competitive Advantage

    5. Segment 26: Hands-On-Learning: Designing a Customer and Process-Centric Transformation Approach

    6. Segment 27: Quiz: Capability Gap Analysis for Transformation Readiness

About this course

  • Free
  • 43 lessons
  • 4 hours of video content

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