Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: What Is Customer Service (Really)

    1. Segment 02: The 3-Second Rule-Win Them From Hello

    2. Segment 03: Read the Room - Spot Trouble Before It Starts

    3. Segment 04: Your Body Talks - What Are You Saying

    4. Segment 05: Phone Ninja Moves

    5. Segment 06: Above and Beyond Exceed Expectations Every Time

    6. Segment 07: Quiz-The First Impression

    1. Segment 08: Calm It Down - 4 Steps To Handle Big Blow-Up

    2. Segment 09: Magic Words For Mini-Meltdown

    3. Segment 10: “I Don’t Know” Without Looking Clueless

    4. Segment 11: Bad News Sandwich: Serving Disappointment Right

    5. Segment 12: Boundary Boss Friendly Not Flirty

    6. Segment 13: Quiz-Handling the Hard Stuff

    1. Segment 14: Shift Handoff Like a Boss

    2. Segment 15: Help! Asking Without Looking Helpless

    3. Segment 16: Rush Hour Talk - Fast Signals Big Results

    4. Segment 17: Tag You’re It - Handoff Angry Customers Gracefully

    5. Segment 18: Quiz-Teamwork That Clicks

    1. Segment 19: What to Say When Everything Goes Wrong

    2. Segment 20: Micro-Moments That Make You Memorable

    3. Segment 21: Reset Button - Bounce Back From a Bad Interaction

    4. Segment 22: Speed-Read Every Customer in 10 Seconds

    5. Segment 23: End on a High Note The Power of Your Last Words

    6. Segment 24: Quiz-Next-Level Service

About this course

  • Free
  • 25 lessons
  • 0.5 hours of video content

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