Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: Introduction to the Course & Meet Your Instructor

    3. Segment 02: What is Customer Journey Mapping and Design Thinking?

    4. Segment 03: Key Components of Customer Journey Map

    5. Segment 04: How GenAI is Transforming CX

    6. Segment 05: Hands-On-Learning - Enhancing Customer Experience with GenAI

    7. Segment 06: Reading - Drivers for CX Success: GenAI and Customer Journey Orchestrations

    1. Segment 07: Using ChatGPT to Brainstorm and Build Customer Journeys

    2. Segment 08: Using Tools Like TheyDo for Customer Journey Mapping

    3. Segment 09: Hands-On-Learning: Optimizing Customer Journeys with TheyDo

    4. Segment 10: The Pros and Cons of Using AI for Customer Journey Mapping

    5. Segment 11: Reading - How to Map & Measure the Consumer Journey

    1. Segment 12: Benefits and Challenges of GenAI in Customer Journey Mapping

    2. Segment 13: Ethical Considerations in AI-Powered Journey Mapping

    3. Segment 14: Future Trends: The Evolution of GenAI in CX

    4. Segment 15: Congratulations and Continuous Learning Journey

    5. Segment 16: Reading - Implementing GenAI in Journey Mapping: A Strategic Guide

    6. Segment 17: Project - Design an AI-Enhanced Customer Journey Map

About this course

  • Free
  • 18 lessons
  • 1.5 hours of video content

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