Course curriculum

    1. Segment 00: Reading- Welcome to the Course: Course Overview

    2. Segment 01: Introduction to the Course & Meet Your Instructor

    3. Segment 02: Demonstrating Fundamental AI Concepts- Strategies and Engagement

    4. Segment 03: Hands-On-Learning- Understanding AI in Customer Communication  

    5. Segment 04: Reading- AI in Customer Communication 101

    6. Segment 05: Maximizing Engagement- The Benefits and Significance of AI in Customer Communication

    7. Segment 06: Case Study of Real-World Success AI in Customer Communication 

    1. Segment 07: Realising Personalization Success Proven AI Strategies

    2. Segment 08: Applying Personalization Strategies for Optimal Customer Engagement 

    3. Segment 09: Analysing Consumer Behaviour to Enhance AI Personalization

    4. Segment 10: Hands-On Learning- AI-Driven Personalization Techniques 

    5. Segment 11: Reading- 10 Ways to Use AI for Personalization in Customer Communication

    1. Segment 12: Explaining AI-Driven Customer Feedback and Journey Mapping

    2. Segment 13: Applying AI to Customer Journey Mapping

    3. Segment 14: Real-World Case Study AI-Driven Customer Journey Mapping

    4. Segment 15: Hands-On Lesson- AI-Driven Customer Feedback and Journey Mapping    

    5. Segment 16: Reading- Artificial Intelligence in Customer Journey Mapping: Mastering Consumer Insights

    6. Segment 17: Congratulations and Continuous Learning Journey

    7. Segment 18: Quiz- GenAI for Customer Communication

About this course

  • Free
  • 19 lessons
  • 1.5 hours of video content

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