Course curriculum

    1. Segment 00: Reading- Welcome to the Course: Course Overview

    2. Segment 01: Introduction and Welcome

    3. Segment 02: Overview of GenAI for Customer Insights

    4. Segment 03: Reading- Case Studies: AI Enhancing Customer Insights

    5. Segment 04: AI-Driven Feedback Processing

    6. Segment 05: How AI Analyzes Customer Feedback

    7. Segment 06: Hands-On Learning- AI-Driven Feedback Processing

    1. Segment 07: Introduction to AI-Driven Customer Segmentation

    2. Segment 08: AI-Driven Trend Forecasting

    3. Segment 09: AI for Personalized Customer Interactions

    4. Segment 10: Case Study: AI for Customer Segmentation

    5. Segment 11: Reading- Case Study: AI for Customer Segmentation

    6. Segment 12: Hands-On Learning- AI-Driven Customer Segmentation and Trend Prediction

    1. Segment 13: Best Practices for Implementing AI in Customer Insights

    2. Segment 14: Applying AI to Optimize Customer Experience

    3. Segment 15: Case Study: Use of AI for Customer Retention

    4. Segment 16: Future Trends in AI-Driven Customer Experience

    5. Segment 17: Reading- Enhancing Customer Experience with Generative AI

    6. Segment 18: Congratulations and Continuous Learning Journey

    7. Segment 19: Quiz- GenAI for Customer Insights

About this course

  • Free
  • 20 lessons
  • 1 hour of video content

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