Course curriculum

    1. Segment 01 - Introduction and Welcome

    2. Segment 02 - Why does customer retention matter

    3. Segment 03 - Art and Science Behind Customer Retention

    4. Segment 04 - Building a retention arsenal

    5. Segment 05 - From Transaction to Connection 

    1. Segment 06 - Boosting Happiness with Marketing

    2. Segment 07 - CRM your customer relationship command center

    3. Segment 08 - Customer Service Champions

    1. Segment 09 - Cracking the Customer Code

    2. Segment 10 - From Customers to Fans 

    3. Segment 11 - Customer Retention Main Takeaways and Conclusion

    4. Segment 12 - Congratulations and Continuous Learning Journey

About this course

  • Free
  • 12 lessons
  • 1 hour of video content

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