Course curriculum

    1. Segment 00: Welcome and Course Goals

    2. Segment 01: Key Terminology and Acronyms

    3. Segment 02: IT Service Management

    4. Segment 03: Importance of an IT Service Management solution

    1. Segment 04: What defines a mature IT Service Management (ITSM) solution

    2. Segment 05: Importance of Preparation and Planning

    3. Segment 06: ITIL Incident_ Major Incident_ and Problem Management

    1. Segment 07: Cost Savings from Preventing Cyber Attacks

    2. Segment 08: Non-monetary impact on the business

    3. Segment 09: Understanding ROI for Cybersecurity Investments

    4. Segment 10: Reading- What Is IT Service Management? (And Its Importance)

    5. Segment 11: Hands-On-Learning: Mapping Out an Incident Management Process

    1. Segment 13: SANS Institute-s Incident Response (IR) framework

    2. Segment 14: Preparation and Identification

    3. Segment 15: Containment and Eradication

    4. Segment 16: Recovery and Lessons Learned

    5. Segment 17: Third-PartySupply Chain Incident Management

    1. Segment 18: What is NIST SP 800-61

    2. Segment 19: Preparation

    3. Segment 20: Incident Response

    4. Segment 21: Lessons Learned

    1. Segment 22: Document Management Standards

    2. Segment 23: Creation_ Storage and tracking of document

    3. Segment 24: Monitoring and Maintenance processes and procedure

    4. Segment 25: Reading -

    5. Segment 26: Hands-On-Learning: Determine the Best Templates and Management Products to Use

About this course

  • Free
  • 50 lessons
  • 3.5 hours of video content

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