Course curriculum

    1. Segment 00: Welcome to the Course: Course Overview

    2. Segment 01: Welcome and Course Goals

    3. Segment 02: Module Introduction

    4. Segment 03: Key Terminology and Acronyms

    5. Segment 04: IT Service Management

    6. Segment 05: Importance of an IT Service Management solution

    1. Segment 06: What defines a mature IT Service Management (ITSM) solution

    2. Segment 07: Importance of Preparation and Planning

    3. Segment 08: ITIL Incident_ Major Incident_ and Problem Management

    1. Segment 09: Cost Savings from Preventing Cyber Attacks

    2. Segment 10: Non-monetary impact on the business

    3. Segment 11: Understanding ROI for Cybersecurity Investments

    4. Segment 12: Reading- What Is IT Service Management? (And Its Importance)

    5. Segment 13: Hands-On-Learning: Mapping Out an Incident Management Process

    6. Segment 14: Quiz - Defining the Problem

    1. Segment 15: Module Introduction

    2. Segment 16: SANS Institute-s Incident Response (IR) framework

    3. Segment 17: Preparation and Identification

    4. Segment 18: Containment and Eradication

    5. Segment 19: Recovery and Lessons Learned

    6. Segment 20: Third-PartySupply Chain Incident Management

    1. Segment 21: What is NIST SP 800-61

    2. Segment 22: Preparation

    3. Segment 23: Incident Response

    4. Segment 24: Lessons Learned

    1. Segment 25: Document Management Standards

    2. Segment 26: Creation, Storage and tracking of document

    3. Segment 27: Monitoring and Maintenance processes and procedure

    4. Segment 28: Reading - Document Management: Minimum Requirements for the Storage of Documents

    5. Segment 29: Hands-On-Learning: Determine the Best Templates and Management Products to Use

    6. Segment 30: Quiz - Cybersecurity Incident Management Frameworks

About this course

  • Free
  • 59 lessons
  • 3.5 hours of video content

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