Course curriculum

    1. Segment 00 - Introduction and Welcome - Update

    2. Segement 01 - ITSM and Managing IT as a Service

    3. Segement 02 - ITSM Frameworks Guiding Your Approach (Introducing ITIL)-

    4. Segement 03 - Introducing the ServiceNow Platform for ITSM

    1. Segement 04 - Service Request Management Delivering Services Efficiently

    2. Segement 05 - Incident Management Restoring Service Fast (Including Major Incidents)

    3. Segement 06 - Problem Management Finding Root Causes and Preventing Future Issues

    1. Segement 07 - IT Change Management Understanding Standard Changes in ServiceNow

    2. Segement 08 - Normal _ Emergency Changes and the Change Advisory Board (CAB)

    3. Segement 09 - Release Management Coordinating and Deploying Changes

    4. Segement 10 - Congratulations and Continuous Learning Journey

About this course

  • Free
  • 11 lessons
  • 1.5 hours of video content

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