Course curriculum

    1. Segment 00 - Introduction and Welcome

    2. Segment 01 - ITSM and Managing IT as a Service

    3. Segment 02 - ITSM Frameworks Guiding Your Approach (Introducing ITIL)-

    4. Segment 03 - Introducing the ServiceNow Platform for ITSM

    5. Segment 04 - Your ServiceNow Sandbox Getting a Personal Developer Instance (PDI) (1)

    1. Segment 05 - Service Request Management Delivering Services Efficiently

    2. Segment 06 - Incident Management Restoring Service Fast (Including Major Incidents)

    3. Segment 07 - Problem Management Finding Root Causes and Preventing Future Issues

    1. Segment 08 - IT Change Management Understanding Standard Changes in ServiceNow

    2. Segment 09 - Normal Emergency Changes and the Change Advisory Board (CAB)

    3. Segment 10 - Release Management Coordinating and Deploying Changes

    4. Segment 11 - Congratulations and Continuous Learning Journey

About this course

  • Free
  • 12 lessons
  • 1.5 hours of video content

Discover your potential, starting today

Enroll today