Course curriculum

    1. Segment 01 - Welcome and Course Goals

    2. Segment 02 - Welcome and Course Goals

    3. Segment 03 - Course Overview and Roadmap

    1. Segment 04 - What Is Active Listening?

    2. Segment 05 - How to Make People Feel Heard

    3. Segment 06 - How to Get the Real Message

    4. Segment 07 - The Insights Gained Through Open-Ended Questions

    1. Segment 08 - Utilizing the Power of Listening for Conflict Resolution

    2. Segment 09 - Maintaining Composure During Emotional Conversations

    3. Segment 10 - Engaging in Reflective Listening During Disagreements

    4. Segment 11 - Adapting Active Listening Across Cultures

    1. Segment 12 - Connecting Active Listening to Workplace Impact

    2. Segment 13 - Building Your Personal Listening Plan

    3. Segment 14 - Course Recap and Takeaways

    4. Segment 15 - Final Thoughts on Active Listening

About this course

  • Free
  • 15 lessons
  • 1 hour of video content

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