Negotiation, Closing & Customer Success Foundations
Master the essentials of negotiation, closing deals, and ensuring customer success. Equip yourself with practical strategies to boost sales and sustain long-term relationships.
Segment 00: Welcome to the Course: Course Overview
Segment 01: Introduction to the Course
Segment 02: Meet the Experts
Segment 03: The Art and Science of Deal Making
Segment 04: Reading: Helpful Tips for Course Completion
Segment 06: Negotiation Principles and BATNA
Segment 07: Concession Strategy and Trade-Offs
Segment 08: Win-Win Strategies and Value Creation
Segment 09: Creative Option Generation
Segment 10: Downloadable Resource: Negotiation Planning Template
Segment 11: Hands-On-Learning: Draft a Negotiation Planner
Segment 12: Practice Quiz: Negotiation Strategy and Value Creation
Segment 13: FAQ: Negotiating with Procurement - Strategies for Tough Buyers
Segment 14: Buying Signals and Closing Techniques
Segment 15: Creating Ethical Urgency
Segment 16: Smooth Success Transitions
Segment 17: Maintaining Momentum and Building Advocacy
Segment 18: Reading: Closing and Post-Close Playbook
Segment 19: Downloadable Resource: Handoff Checklist Template
Segment 20: Hands-On-Learning: Execute a Close and Transition Plan
Segment 21: Practice Quiz: Closing Execution and Post-Close Management
Segment 22: Reading: Summary and Highlights: Negotiation Mastery
Segment 23: Quiz: Closing Execution and Post-Close Management
Segment 24: Market Analysis Fundamentals
Segment 25: Turning Trends into Sales Strategy
Segment 26: Reading: Market Research Methodology
Segment 27: Hands-On-Learning: Conduct a Mini-Market Analysis
Segment 28: Practice Quiz: Market Research and Analysis
Segment 29: Ethical Intelligence Methods
Segment 30: Analyzing a Competitor's Positioning
Segment 31: Reading: Competitive Analysis Framework
Segment 32: Downloadable Resource: Competitor Profile Template
Segment 33: Hands-On-Learning: Build a Competitor Profile
Segment 34: Practice Quiz: Competitive Intelligence and Battle Cards
Segment 35: FAQ: Competitive Intelligence Sources - Where to look
Segment 36: Building Effective Battle Cards
Segment 37: Win/Loss Analysis Excellence
Segment 38: Reading: Why Trap Questions Are So Effective
Segment 39: Downloadable Resource: Battle Card Template
Segment 40: Hands-On-Learning: Finalize a Battle Card with Trap Questions
Segment 41: Practice Quiz: Strategic Positioning and Win/Loss Analysis
Segment 42: Reading: Summary and Highlights: Intelligence and Positioning
Segment 43: Quiz: Strategic Positioning and Win/Loss Analysis