Public Sector Efficiency: Optimizing Business Processes

Learners will learn how to identify, select and apply common tools and principles in Business Process Optimization.

Course curriculum

1. Segment 01 - Welcome Introduction to the course
2. Segment 02 - Challenges in the Public Sector
3. Segment 03 - Role of BPO in Enhancing Public Service
4. Segment 04 - Organizational Alignment
1. Segment 05 - Process Mapping Techniques
2. Segment 06 - Root Cause Analysis
3. Segment 07 - Engaging Stakeholders
1. Segment 08 - Process Automation Tools
2. Segment 09 - Benefits and Risks
3. Segment 10 - Integrating Technology
4. Segment 11 - Implementing Data Security Measures
1. Segment 12 - Key Performance Indicators (KPIs)
2. Segment 13 Data-Driven Decision-Making
3. Segment 14 - Continuous Improvement Culture

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