Course curriculum

    1. Segment 01 - Welcome to the course

    2. Segment 02 - Course overview

    3. Segment 03 - Introduction to Relationship Management and its Significance in driving business development

    4. Segment 04 - Key Principles and Strategies for effective relationship management

    5. Segment 05 - Identifying the role of sales and commercial agents in building and managing relationships

    1. Segment 06 - Techniques for identifying potential clients, stakeholders, and business partners

    2. Segment 07 - Targeting and segmenting your market effectively

    3. Segment 08 - Proactive networking and relationship-building approaches

    4. Segment 09 - Leveraging digital platforms and social media for relationship cultivation

    1. Segment 10 - Importance of rapport building in business relationships

    2. Segment 11 - Building trust and credibility with clients and stakeholders

    3. Segment 12 - Effective Communication Techniques for business contexts

    4. Segment 13 - Active listening and empathy in relationship management

    1. Segment 14 - Developing a client-centric mindset

    2. Segment 15 - Strategies for leveraging relationships to create business opportunities

    3. Segment 16 - Effective cross-selling and upselling techniques

    4. Segment 17 - Nurturing long-term partnerships for repeat business

    1. Segment 18 - Relationship management best practices and success stories

    2. Segment 19 - Techniques for maintaining client loyalty and customer satisfaction

    3. Segment 20 - Continuous learning and adaptation in relationship management

    4. Segment 21 - Developing a personal action plan for implementing relationship management best practices

    1. Segment 22 - Conclusion and Course evaluation

    2. Segment 23 - Commitment to applying relationship management skills in daily activities

About this course

  • Free
  • 23 lessons
  • 1 hour of video content

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