Course curriculum

    1. Segment 00 - Reading : Welcome to the Course: Course Overview

    2. Segment 01 - Course Introduction

    3. Segment 02 - Understanding ServiceNow An Overview of Capabilities and ITSM Role

    4. Segment 03 - Setting up a Free PDI - Update

    5. Segment 04 - Navigating the ServiceNow Interface - Update

    6. Segment 05 - Exploring Core ITSM Modules in ServiceNow

    7. Segment 06 - Reading : ServiceNow Basics

    8. Segment 07 - Hands-On-Learning: Creating a Basic Incident Workflow in ServiceNow

    1. Segment 08 - Introduction to ServiceNow AI Features

    2. Segment 09 - Predictive Intelligence in ServiceNow

    3. Segment 10 - Building a Virtual Agent in ServiceNow

    4. Segment 11 - Reading : AI in ITSM: Revolutionizing IT Service Management

    5. Segment 12 - Hands-On-Learning: Building a Virtual Agent Use Case in ServiceNow

    1. Segment 13 - Best Practices for Scalable ServiceNow Implementations

    2. Segment 14 - Optimizing Solutions with Performance Analytics

    3. Segment 15 - Reading : Building a Scalable and Flexible ITSM Ecosystem

    4. Segment 16 - Hands-On-Learning: Build and Monitor an End-to-End AI-Enhanced Change Management Workflow

    5. Segment 17 - Recognition _ Accountability Loops Motivation That Sticks

    6. Segment 18 - Outro - Congratulations and Continuous Learning Journey - Update

    7. Segment 19 - Project: Designing an AI-Powered ITSM Workflow in ServiceNow

    8. Segment 20 - Quiz: ServiceNow Basics: IT Automation & AI-Powered Workflows

About this course

  • Free
  • 21 lessons
  • 1 hour of video content

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