Course curriculum

    1. Segment - 01 - Introduction to ITIL

    2. Segment - 02 - ITIL Certifications

    3. Segment - 03 - Key Concepts of Service Management

    4. Segment - 04 - Understanding Value in Products and Services

    5. Segment - 05 - Guiding Principles and Dimensions of Services Management

    6. Segment - 06 - The ITIL Value System

    1. ITIL 4 – A Holistic View of Service Management

    2. ITIL 4 - A Pocket Guide

    3. Service Management ITIL Refresh

About this course

  • $14.95 / month with 14 day free trial
  • 9 lessons
  • 1 hour of video content